In a previous guide, Supercharge Your Helpdesk (and More) with This Google Forms Trick, you’ll find some great tips on creating valuable questions, using features such as The Sheet will name each column after the questions you add to your Form, as well as a timestamp for each submission. This creates a unique Google Sheet, which automatically collects new responses, every time the Form is filled out and submitted.
The most important step however, is to choose “Create New Spreadsheet” as your response destination. It collects all your responses in one place (which is key for this guide to work), and it’s highly customizable with features like: Visualize your helpdesk workflow from submission to completion of each ticketĬreating a Ticketing System with Google Forms and Trello Step 1: Form SetupĮven without this guide, Google Forms is a great tool for polling a group for feedback.Give your team a robust portal for ticket submission.Google Forms and Trello are both free to use, and easy to master, and by linking them with Zapier, you’ll be able to do two things with this ticketing system. Here, we’re combining Google Forms and Trello to create your own ticketing system, allowing individuals to easily submit tickets or requests, and creating a central place to view the progress of ticket resolution.
Trello as ticketing system series#
Lately, we’ve shared a series of posts suggesting easy ways to streamline your workflow with integration tools like Zapier. What’s the next best solution? Try this guide to build your own ticketing system, with Google Forms and Trello! Ticket tracking is one of the most important factors in running a strong helpdesk, but small or one-person IT teams don’t have the luxury of a robust ticketing system-they’re over-complicated, and often too pricey for small scale use.
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